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Our Team



Louise Otter


Louise volunteered at a number of small rescue centres, working with dogs, cats, rabbits and rodents, as well as at a safari park where she worked with penguins, lemurs and squirrel monkeys.

To further her knowledge and interest in animals, she gained a Bachelor of Science (with Honors) in Animal Behaviour at the University of Chester in 2008. 

She worked at Battersea Dogs and Cats Home for 10 years, working with thousands of dogs as a behaviour specialist from 2009 to 2019, gravitating towards the Rottweilers and Dobermans but also loving gaining trust from scared dogs.

Louise became a fully qualified Puppy School tutor in 2010 ( Her classes are fun and relaxed, and the puppies really look forward to the next week of learning.

Louise and Neal currently live with six dogs, three cats, two rabbits, three rats, and two budgies. Together Louise and Neal regularly foster dogs and kittens from local rescues and particularly enjoy hand-rearing newborn puppies and kittens.

Louise is a Kennel Club Accredited Instructor, a registered Animal Training Instructor with The Animal Behaviour and Training Council and a Raw Advisor with Natures Menu.


Neal Otter

Co-Owner, Puppy School Tutor and UK Sniffer Dogs Instructor

Neal joined the team in 2017 and as a co-owner in 2020.

He grew up with German Shorthaired Pointers and worked with St. Bernards in Switzerland. Neal teaches Puppy School and Intermediate on Saturdays in West Wickham, Sunday classes in Crystal Palace as well as offering one to one training across Surrey and South London. 

Neal is a Natures Menu Raw Advisor and also a UK Sniffer Dogs Instructor and offers Bronze courses in Crystal Palace and Lingfield.

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Lilly Bell

Trainer and Puppy School Associate Tutor

Lilly is a familiar face in our classes and has been with us for a few years. She is a fully qualified Puppy School tutor runs our Beckenham classes as well as our Summer Schools and Drop-In classes. She is a Natures Menu Raw Advisor and both Lilly and her dog Kevin are regulars at our Friday Night Tricks Club too!


Bennet Klopsch


With a Post Graduate Certificate in Education and several years experience in both the private and non-profit pet care industries, Bennet decided to combine their love of teaching with their love of animals, and earned them Professional Dog Trainer certification in 2015. They have subsequently worked as a private trainer in New York and London, and was for several years a behaviour advisor at a large dog rescue charity in South London. 


Naomi Alesworth

Puppy School Associate Tutor

Naomi runs Puppy School online after assisting Louise. In addition to this she volunteers at a large dog rescue centre in South London and is doing courses on dog behaviour and training. She loves helping dogs gain confidence, particularly through tricks and fun agility training. 


Veronika Spinkova


Veronika runs classes at our Crystal Palace venue. She is accredited with the Institute of Modern Dog Trainers (IMDT) and has many years of experience working in rescue. She's previously trained sniffer dog courses and also works with horses!

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